TAG: Leading

Leading: How to measure what matters

July 26, 2017By

It’s exciting to lead a talented and energized team, working together in an environment of mutual respect and trust. For the leader to get the most out of all that effort, however, requires a conscious effort to measure what matters. Without clarity regarding goals and what constitutes “success,” a team cannot sustain a high level of performance over time. Human... read more

Leading: Set the tone

May 24, 2017By

You’re being watched. No, not by the NSA, or some other clandestine agency. It’s your employees, and your customers, who have their eyes on you. They watch what you do and know it’s much more important than whatever you say. As a leader, you set the tone: Good, bad or indifferent. When you’re a leader of a business, branch or... read more

Leading: Look and listen

April 26, 2017By

You can’t lead from behind a desk—or over the telephone. If you want to be a leader, you need to personally look at the front-line reality in your business, where your employees meet your company’s customers. In the military, it’s what leaders would call learning the “ground truth,” which can be very different than what you’d otherwise assume by relying... read more