Cover story

Handbook Q&A: Chris + Sarah Coleman

September 20, 2017By

Chris + Sarah Coleman Four Seasons Nursery & Landscape Services Bel Air, Md. LM: What’s your approach to an employee handbook? SC: The handbook was one of the first things we wrote up when we purchased the company from my mother-in-law four years ago. I took what I knew from being in a totally separate industry and the experiences and... read more

Handbook Q&A: Jay Long

September 20, 2017By

Jay Long Vice president of human resources, Ruppert Landscape Laytonsville, Md. LM: What’s your approach to handbooks? JL: Developing our policies and procedures and getting them down in an official handbook has been, and continues to be, an ongoing process. The first few years we were in business we were focused on the basics of our everyday business—keeping customers and... read more

Handbook Q&A: Tom Pilon

September 20, 2017By

Tom Pilon Owner, Perfect Earth Landscape Louisville, Ky. LM: What’s your approach to an employee handbook? TP: Our employee handbook is not just a one-time use document that’s handed out to each employee upon hiring. It has been very helpful throughout the seasons when an issue comes up. We have kept it detailed, simple and clear—without being a micromanaged procedure... read more

A helping hand(book)

September 20, 2017By

How an employee handbook can make your life easier and improve productivity. What commonly neglected business tool can help your workplace run more smoothly, orient new employees quickly and reduce your risk of costly legal battles? If you guessed “the employee handbook,” you’re right. Too often given short shrift, this vital document can play a vital role by communicating workplace... read more

Incentive insight

August 25, 2017By

Profits and employee engagement can soar when you reward your employees. The landscape industry’s employee woes typically center around recruiting and retention, but many experts say business owners should really be concerned about engagement. According to a study from Gallup, companies with highly engaged employees outperform those without by up to 147 percent in earnings per share. Meanwhile, this same... read more

Peak performance: Three keys to growth for GreenEarth Landscape Services

August 4, 2017By

The owners of GreenEarth Landscape Services are ‘scaling up’ by focusing on culture, communications and key metrics. Jeremy Durgan isn’t afraid of an uphill climb. Literally. His personal goal is to summit all 53 of Colorado’s Fourteeners—the mountain peaks with elevation of at least 14,000 feet. Professionally, he and his business partner Shawn Knight have a 10-year goal of expanding... read more