Jeff Buhler

Senior Vice President of Customer Service
Massey Services
Orlando, Fla.

Education

Lincoln High School
Tallahassee, Fla.
Class of 1989

University of Florida
Gainesville, Fla.
B.A., Religion and Psychology
Class of 1993

Rollins College
Winter Park, Fla.
Master of Business Administration
Class of 2005

Work Experience

1994-2000
Pi Lambda Phi Foundation
Director of Chapter Services, Assistant Executive Director for the Fraternity, Director of Development for the Educational Foundation
Danbury, Conn.

“This experience was a big influence on my life—here I was able to connect with people from all backgrounds on a common focus to eliminate prejudice.”

1995-2000
Western Connecticut State University
Assistant Men’s Basketball Coach
Danbury, Conn.

“In leading basketball coaching clinics for Adidas and Nike, I discovered it’s not how much you know about basketball that matters, it’s how much your players can learn and retain about basketball that impacts the results. If your players aren’t executing what you’re teaching, it’s more valuable to learn how to teach and develop people more effectively than to learn more about basketball.”

2000-2005/2008-2010
Middleton Lawn & Pest Control
General Manager/VP of Operations
Orlando, Fla.

2005-2008
Gaylord Entertainment
Director of Engineering, Housekeeping and Capital Projects
Orlando, Fla.

2010-present
Massey Services
Senior VP of Customer Service
Orlando, Fla.

“We are in the service industry—but we are a people business. Our ability to satisfy customers, develop our leaders and grow our company is directly correlated to how we recruit, hire, train, develop and hold our people accountable. My favorite part of my responsibilities is the opportunity to develop our team members to achieve more than they thought was possible.”

Associations

National Association of Landscape Professionals
Current President

Orlando Science Center
Current President

Did you know?

“My wife, Faith, and I are very interested in human rights causes.”

On vacation with wife, Faith, daughter, Maya, 13, and son, Jackson, 9. “Our daughter loves competing in anything sports related. My son Jackson is all about technology—anything on a tablet, computer or video game related. Fortunately, they both got their looks and brains from Faith.”

Words of Wisdom

“Make decisions in your business based on how you develop long-term trusting relationships—with your team members, with your customers and with your partner vendors.”

“You see it in sports, companies and community organizations all the time, a new coach or leader comes in and there’s another change in strategy. The persistence to be able to continually focus and execute on your current strategy makes the difference—it leads to improved confidence and momentum, which every organization seeks.”

Photos:Jeff Buhler